**Phase 1 of the Telstra Wholesale Mobile & Data Portfolio Refresh will take effect on 21 October 2026, with implementation scheduled for the evening of 20 October 2026

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Phase 1 of the Telstra Wholesale Mobile & Data Portfolio Refresh will take effect on 21 October 2026, with implementation scheduled for the evening of 20 October 2026.

This phase introduces new 5G-enabled plans, simplifies the existing portfolio and updates selected plan inclusions and pricing.

What's changing?

From 21 October 2026:

New plans: A new 15GB 5G Mobile and Data Only plan will be available for ordering.

Grandfathered plans: Existing 10GB, 15GB and 29GB Mobile and Data Only plans will no longer be available for new activations.

Updated data allowance and pricing: The existing 40GB Mobile and Data Only plan will increase to 45GB, with revised pricing.

What you need to know

Existing services will not be impacted by Phase 1. Services on grandfathered plans will remain unchanged until the planned migration in March 2027.

What's next?

Further updates on the remaining phases of the portfolio refresh will be communicated by the end of October 2026:

Phase 2: Pooling Portfolio Refresh

Phase 3: Uplift of existing services

If your ordering, billing or provisioning systems rely on tariff codes, please ensure these are updated with the new codes before 21 October 2026.

For full details of the changes, including the new tariff codes and implementation requirements can be found here

ConnectYou Hosted Voice (PBX)

ConnectYou Hosted Voice (PBX) will be permanently retired on 27 April 2027, with a $1 per-user monthly price increase effective 28 November 2026. The retirement applies only to ConnectYou Hosted Voice (PBX); ConnectYou SIP Trunks and ConnectYou Endpoints are not affected.

Service providers should begin planning customer migrations to Advanced PBX, identify affected services and update retail pricing ahead of the changes. A PBX Migration Tool, migration guides and existing configuration files are available to support the transition. The equivalent $1 monthly price increase for Advanced PBX will be deferred until 28 July 2027 to help minimise the impact of migration.

Action: Stop selling and promoting ConnectYou Hosted Voice (PBX) before 27 November 2026, update retail pricing from 28 November 2026 and ensure all affected services are migrated before 27 April 2027. Any services remaining active on this date will be disconnected.

Read the full announcement for key dates, migration support and implementation details.

Full details of the recent communications can be found here

Symbio has successfully migrated the first tranche of customers to its Next Generation Voice (NGV) platform, with approximately 15% of Australian voice traffic now running on the new platform.

NGV brings key voice services together in a modern, scalable environment, offering simplified billing, consolidated reporting and improved tools to support future growth and automation.

Over the next 12 months, customer migrations will continue in planned tranches, with a dedicated NGV Migration Team working alongside Account Managers to guide customers through the process. When your services are scheduled for migration, you’ll receive onboarding information, including your existing SIP trunk configuration and user list for review, along with a confirmed migration plan and timeline.

**What you need to do **

• No action is required at this stage.

• We'll contact you directly when your services are scheduled for migration.

We’d like to thank customers who have participated in the migration so far and look forward to working with more customers as the rollout continues.

Full details can be found here

F**rom 1 October 2026, the wholesale cost of Telstra WBI services will increase. **

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These adjustments reflect underlying operational and input cost changes from Telstra and will apply to new service provisions. The updated wholesale pricing will be reflected in our pricebook from 1 October 2026.

**Summary **

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• Effective date: 1 October 2026
• Product: Telstra WBI
• Change: Wholesale pricing increase
• Applies to: New Telstra WBI service provisions

If you have any questions about these changes, please contact your Account Manager.

Please read the full article for detailed pricing changes, timing and implementation, the details can be found here and help ensure smooth implementation.

Australian 13/1300 and 1800 Number Charges

Symbio is updating the non-recurring charges for new and ported Australian 13/1300 and 1800 numbers, effective 1 October 2026. This change follows an industry-wide fee increase issued by Industry Number Management Services Australia (INMS), reflecting increased operational costs. ACMA fees remain unchanged.

Key points:

Effective date: New charges apply from 1 October 2026.

Affected services: New and ported Australian 13/1300 and 1800 numbers.

Action required: Review the updated charges and notify relevant teams, including Finance, ensuring any necessary system and billing updates are completed.

For further details on the revised charges or to request a copy of the current rate card, please contact your Account Manager.

Australian 13/1300 and 1800 Number Charges can be found here

**Symbio has introduced Virtual Mobile Number (VMN) Porting **

Symbio has introduced Virtual Mobile Number (VMN) porting, enabling service providers to port existing Australian prepaid and postpaid mobile numbers into fixed voice services. Available across Advanced PBX, Unite Calling (Microsoft Teams) and ConnectYou SIP Trunks, this capability allows businesses to retain their established mobile numbers while using fixed voice services for inbound and outbound calls.

VMN porting helps businesses maintain their existing customer contact numbers, improve call engagement and consolidate communications within a single managed voice environment. Please note that ported mobile numbers support voice services only; SMS and MMS are not available.

Getting started: Submit your port request through Octane, raise an Assist Portal Standard Order and complete the required Porting Authority Form (PAF). Prepaid services require a date of birth, while postpaid services require an account number.

Read the full bulletin for more information on these enhancements, details can be found here

New eSIM Companion Plan Now Available for Onboarding

Telcoinabox's new eSIM Companion Plan is now open for service provider onboarding, with the service available to end users from the 2nd of July 2026. The Companion Plan enables customers to connect a compatible smartwatch to their existing mobile number, allowing them to make calls, use data and stay connected even when their phone isn't nearby.

This new offering provides an opportunity to increase revenue through an easy add-on service, improve customer retention with multi-device connectivity, and enhance your mobile product offering.

Everything you need to get started, including onboarding steps, webinar resources, eligibility requirements, and important information about customer activation and supported devices can be found here

SMTP Email Service Discontinuation – Important Update

Dear Service Providers,

We’d like to let you know that our SMTP email service will be discontinued on Wednesday, 4th November 2026.

After this date, any emails sent via the SMTP service will no longer be processed or delivered.

What this means for you and your customers

If you have customers currently using this service, they will need to move to an alternative SMTP provider ahead of the shutdown date.

To help ensure a smooth transition, we recommend:

• Reviewing your services to identify any customers using the SMTP email service
• Letting impacted customers know about the upcoming change
• Supporting them in selecting and moving to a new SMTP provider
• Updating systems, applications, or devices before Wednesday, 4th November 2026.

Need support?

If you need help identifying impacted services or guidance during the transition, your Account Manager is available, or you can raise an Assist Ticket.

We appreciate your support in helping ensure a smooth and seamless transition for your customers.

Full details of the recent communications can be found here