Double Your Data for 6 Months

We're pleased to introduce our Double Data Campaign, giving eligible customers twice their standard included data allowance for six consecutive months when they activate a new service or upgrade an existing service to an eligible 5G Mobile or Data Only plan.

Campaign overview

Campaign period: 12 November 2026 – 3 February 2027

Eligible new activations and existing services upgraded to a qualifying plan between 45GB and 180GB will automatically receive double the standard included data allowance for six consecutive billing cycles.

Eligible plans

The promotion applies to:

New activations on eligible 5G Mobile and Data Only plans between 45GB and 180GB.

Existing services upgraded to an eligible 45GB to 180GB plan during the campaign period.

Exclusions:

Mobile Pooling Plans.

Data Only Pooling Plans.

Services activated or upgraded outside the campaign period.

Existing services already on eligible plans before 12 November 2026, unless they complete a qualifying plan upgrade during the campaign.

How it works

Automatic application: No manual requests are required.

Double data: Promotional data is added to the customer's Data Bank.

Commencement: The additional data is applied from the next billing cycle following activation or plan upgrade.

Promotional duration: The benefit continues for six consecutive billing cycles.

End of promotion: After six billing cycles, the service reverts to the standard included data allowance for its plan.

Action required

Please ensure your sales, marketing and customer-facing teams are aware of the promotion and update relevant websites, marketing materials and sales collateral to reflect the offer.

For further information or assistance, please contact your Account Manager or the Support Team.

For full campaign details, including eligibility requirements, exclusions and promotional conditions, can be found communications here

Mobile Plan Refresh – Phase 2

Following the initial Mobile Plan Refresh communicated in October, we're progressing to Phase 2, with further changes to our mobile pooling plans effective 9 December 2026.

This phase introduces two new 5G Mobile Pooling Plans and transitions a number of existing legacy plans to grandfathered status.

Phase 1 of the Telstra Wholesale Mobile & Data Portfolio Refresh took effect on 21 October 2026.

What's changing now?

From 9 December 2026:

New plans: Two new 5G Mobile Pooling Plans (15GB and 80GB) will become available for activation.

Grandfathering: A number of existing legacy mobile pooling plans will be grandfathered and no longer available for new activations.

Existing services: Customers already on grandfathered plans will remain unaffected unless otherwise advised.

Important dates and preparation

To support Service Provider readiness, the new plans will be provisioned in our systems from 2 December 2026, one week ahead of the official launch.

This early availability allows Service Providers to:

Create and configure new Group Templates in the Octane portal.

Obtain and validate new plan numbers for API integrations.

Complete any required testing and operational readiness activities.

Important: Although the new plans will be visible in systems from 2 December, activations cannot commence until 9 December 2026.

Action required

Service Providers should use the early provisioning period to complete system configuration, API validation and operational testing ahead of launch.

For the full list of impacted legacy plans, new plan details and key dates, please refer to the full details here

and previous communications on Phase 1 here

Please note the Australian carrier embargo periods over the Christmas and New Year period 2026/2027. Please be aware of the following dates for hardware orders and deliveries.

During the Christmas and New Year period freight services may result in longer delivery time frames.

*Modems – 21/12/2026 to 08/01/2027 **

**Mobiles and SIM’s – 14/12/2026 to 08/01/2027~ **

Hosted Voice – 21/12/2026 to 08/01/2027^

* NetComm modem orders must be placed by 11:00am in order to meet shipping cut offs on the 18/12/2026.

~ SIM orders must be placed by 1:00pm in order to meet shipping cut offs on the 17/12/2026.

^ ConnectYou hardware orders must be placed by 11:00am in order to meet shipping cut offs on the 18/12/2026.

The last day for hardware orders will be 18/12/2026. No hardware orders will be dispatched between 21/12/2026 and 08/01/2027 inclusive.

Business as usual from 11/01/2027.

If you have any questions, please contact the Logistics Team (logistics@team.symbio.global).

You can also access the main page of Assist and search for article number: KNOW0000854.

If you do not yet have log in access to Assist, please contact your account manager.

ConnectYou Hosted Voice (PBX)

ConnectYou Hosted Voice (PBX) will be permanently retired on 27 April 2027, with a $1 per-user monthly price increase effective 28 November 2026. The retirement applies only to ConnectYou Hosted Voice (PBX); ConnectYou SIP Trunks and ConnectYou Endpoints are not affected.

Service providers should begin planning customer migrations to Advanced PBX, identify affected services and update retail pricing ahead of the changes. A PBX Migration Tool, migration guides and existing configuration files are available to support the transition. The equivalent $1 monthly price increase for Advanced PBX will be deferred until 28 July 2027 to help minimise the impact of migration.

Action: Stop selling and promoting ConnectYou Hosted Voice (PBX) before 27 November 2026, update retail pricing from 28 November 2026 and ensure all affected services are migrated before 27 April 2027. Any services remaining active on this date will be disconnected.

Read the full announcement for key dates, migration support and implementation details.

Full details of the recent communications can be found here

Symbio has successfully migrated the first tranche of customers to its Next Generation Voice (NGV) platform, with approximately 15% of Australian voice traffic now running on the new platform.

NGV brings key voice services together in a modern, scalable environment, offering simplified billing, consolidated reporting and improved tools to support future growth and automation.

Over the next 12 months, customer migrations will continue in planned tranches, with a dedicated NGV Migration Team working alongside Account Managers to guide customers through the process. When your services are scheduled for migration, you’ll receive onboarding information, including your existing SIP trunk configuration and user list for review, along with a confirmed migration plan and timeline.

**What you need to do **

• No action is required at this stage.

• We'll contact you directly when your services are scheduled for migration.

We’d like to thank customers who have participated in the migration so far and look forward to working with more customers as the rollout continues.

Full details can be found here

F**rom 1 October 2026, the wholesale cost of Telstra WBI services will increase. **

** **

These adjustments reflect underlying operational and input cost changes from Telstra and will apply to new service provisions. The updated wholesale pricing will be reflected in our pricebook from 1 October 2026.

**Summary **

** **

• Effective date: 1 October 2026
• Product: Telstra WBI
• Change: Wholesale pricing increase
• Applies to: New Telstra WBI service provisions

If you have any questions about these changes, please contact your Account Manager.

Please read the full article for detailed pricing changes, timing and implementation, the details can be found here and help ensure smooth implementation.

Australian 13/1300 and 1800 Number Charges

Symbio is updating the non-recurring charges for new and ported Australian 13/1300 and 1800 numbers, effective 1 October 2026. This change follows an industry-wide fee increase issued by Industry Number Management Services Australia (INMS), reflecting increased operational costs. ACMA fees remain unchanged.

Key points:

Effective date: New charges apply from 1 October 2026.

Affected services: New and ported Australian 13/1300 and 1800 numbers.

Action required: Review the updated charges and notify relevant teams, including Finance, ensuring any necessary system and billing updates are completed.

For further details on the revised charges or to request a copy of the current rate card, please contact your Account Manager.

Australian 13/1300 and 1800 Number Charges can be found here

SMTP Email Service Discontinuation – Important Update

Dear Service Providers,

We’d like to let you know that our SMTP email service will be discontinued on Wednesday, 4th November 2026.

After this date, any emails sent via the SMTP service will no longer be processed or delivered.

What this means for you and your customers

If you have customers currently using this service, they will need to move to an alternative SMTP provider ahead of the shutdown date.

To help ensure a smooth transition, we recommend:

• Reviewing your services to identify any customers using the SMTP email service
• Letting impacted customers know about the upcoming change
• Supporting them in selecting and moving to a new SMTP provider
• Updating systems, applications, or devices before Wednesday, 4th November 2026.

Need support?

If you need help identifying impacted services or guidance during the transition, your Account Manager is available, or you can raise an Assist Ticket.

We appreciate your support in helping ensure a smooth and seamless transition for your customers.

Full details of the recent communications can be found here