Yealink device update and availability of new replacement models on AdvancedPBX.

**Yealink has confirmed that the T4 and T5 Series are moving to end of life. **While an official public EOL notice has not yet been issued, Yealink has advised that there will be no further replenishment of these ranges. Remaining stock is limited, with current expectations that availability will be exhausted around mid-February.

Once existing stock is depleted, T4 and T5 devices will no longer be available to order.

End of life does not mean end of support. Existing T4 and T5 devices will continue to be supported on AdvancedPBX. The impact is specifically on hardware supply and the ability to place new orders.

To support this transition, we are expanding the Yealink portfolio available on AdvancedPBX.

Yealink T7 and T8 Series availability

The Yealink T7 and T8 Series will be available to order via Octane from 15 January. These models are Yealink’s current generation desktop phones and provide the forward path as T4 and T5 are withdrawn from sale.

Summary

• T4 and T5 are end of life and will not be replenished

• Remaining stock is limited and expected to run out mid February

• Existing deployments remain supported

• T7 and T8 become the forward device path on AdvancedPBX

• T7 and T8 are available to order from 15 January via Octane

This update is intended to ensure you have clear visibility of upcoming supply constraints and can plan device selection accordingly. For availability or ordering questions, speak with your account manager.

Full details on Yealink series devices can be found here

New Opticomm Speed Plans Now Live

We’ve launched three new Opticomm high-speed plans, now available for ordering in Octane:

• 500/50 Mbps – Home Fast
• 750/50 Mbps – Home Superfast
• 1000/100 Mbps – Home Ultrafast

What you need to know

These are brand-new speed plans; no existing services will be automatically migrated.

Customers can move to a new speed via a service plan change in Octane.

New Opticomm tariffs are included in existing templates—please update your plans and set your own retail pricing.

Why it matters

These new speeds strengthen Opticomm’s premium offering and unlock upsell opportunities for:

• Work-from-home users
• Gamers
• High-usage households
• Small businesses needing reliable, high-capacity connectivity

For further details can be found communications here

For pricing guidance or ordering support, contact your Account Manager.

3GB Pooling Plan Refresh – Final Reminder

We’re refreshing our 3GB Pooling Plans to deliver more data and updated pricing.

What’s changing

All 3GB Pooling Plans will be upgraded to 10GB.

Updated pricing and plan conditions will apply.

Only existing customers on 3GB Pooling Plans are impacted (plans are grandfathered).

Key dates

Effective date: 28 December 2025

Octane MGR update window: 2–26 December 2025

Important Notes

Financial Impacts: If updates are not completed in time, pricing changes will not be apply correctly, disputes or credit requests cannot be accommodated.

Commercial Impact: Delayed updates may result in missed billing opportunities and potential revenue loss.

Update plan names and rates during this period to ensure changes reflect from Invoice 280.

For full pricing and plan details, please read the final reminder here Updated price books and plan details have been shared by your Account Manager.

For further details on all mobile product updates, campaigns and refreshed plans. Details include:

1. Mobile Plan Refresh – Effective 28 December 2025
2. New Mobile Pooling International Direct Dialing (IDD) Plans
3. 5G Double Data Campaign (Reminder)
4. Octane Platform – New Mobile Features
5. International Roaming Updates – Russia No Longer Included

Please take a moment to read through the details here and help ensure smooth implementation and clear communication with your customers.

AdvancedPBX CRM Integration — Now Live in Octane

The latest AdvancedPBX feature release is here, delivering one of the most significant upgrades of the year. Designed to boost flexibility, performance, and business value, these enhancements make AdvancedPBX Australia’s leading wholesale PBX platform.** **

**Key Highlights **

**CRM Integration (Now Live) **

Connect AdvancedPBX with major CRMs — including HubSpot, Salesforce, Zoho, and Microsoft Dynamics — via Go Integrator Nava. Enjoy click-to-dial, inbound screen pops, automatic call logging, and seamless workflow efficiency across platforms.** **

**Bring Your Own Device (BYOD) Support **

Register non-Yealink devices such as Grandstream, Cisco, or softphones at the user level. Yealink remains the recommended option for the best experience.** **

**Multi-Device per Extension **

Easily assign multiple devices to a single extension using suffixes (e.g. 201a, 201b). Perfect for users working across multiple endpoints.** **

**Add Phone at the User Level **

Add handsets directly from the user’s Phones tab for faster, simpler onboarding.** **

**Custom Wallpapers for Yealink Devices **

Upload and push branded wallpapers to supported Yealink phones directly from the Inventory section.** **

All new features are now available in Octane. Further information about these exciting new features can be found here

ACMA introduces new Emergency Call Service rules

Effective 1 November 2025, the Australian Communications and Media Authority (ACMA) has implemented the Telecommunications (Emergency Call Service) Amendment Determination 2025 (No.1).

The new rules strengthen how telecommunications carriers and service providers manage and report outages that affect access to emergency call services. These changes align with the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and introduce clearer obligations around Major Outages (MO) and Significant Local Outages (SLO).

Service providers are now required to conduct welfare checks when a customer has attempted but been unable to make an emergency call during an outage, helping ensure community safety and rapid response.

More information can be found here

Now Available: nbn® Fixed Wireless 400/40 Mbps Plans in Octane

We’re excited to announce that you can now order nbn® Fixed Wireless High-Speed (400/40 Mbps) plans directly in Octane.

The ordering and upgrade process for the latest Wireless Network Termination Device (W-NTD v4) has been streamlined — making it faster and easier to connect your customers.

**Key Enhancements **

•SQ Tool Update: The Service Qualification (SQ) tool in Octane has been enhanced to fix the previous “additional installation charge” error for eligible Fixed Wireless 400/40 Mbps services.

•Seamless Ordering: You can now place a new order or complete a service plan change for eligible locations for FW 400/40 Mbps services directly in Octane without manual intervention.

•Mandatory Speed Disclaimer: A new acknowledgement has been added to the Octane ordering and plan change journey to confirm that nbn® Fixed Wireless speeds are theoretical maximums and may not always be achievable due to network and environmental

What You Need to Know

You are required to communicate the speed limitations of Fixed Wireless to end customers before placing an order or making a plan change.

To support this, Octane now includes a mandatory disclaimer within the ordering and plan change journey to ensure clear and consistent customer communication

This ensures all Service Providers acknowledge that:

• nbn® Fixed Wireless speeds are theoretical maximums and may not always be achievable in real-world conditions.

• The technology operates on shared radio spectrum, meaning bandwidth is distributed among users connected to the same tower.

• Performance can vary depending on tower congestion, distance from the tower, signal strength, weather conditions, and local obstructions such as trees or buildings.

• Backhaul and equipment limitations can further influence achievable throughput.

You must communicate these limitations to end customers before ordering or changing plans.

Detail of the circulated communications can be found here

We sincerely thank you for your patience while we worked to resolve this issue. We understand how important high-speed Fixed Wireless connectivity is to your business and your customers, and we appreciate you’re understanding as we continue improving the experience to help you deliver faster, more reliable services.

Symbio is rolling out the next wave of updates to Scam Shield, our AI-powered scam detection platform. These improvements focus on detection accuracy, streamlined operations, and better customer experience. While Scam Shield offers early insights into suspicious traffic, it does not replace your organisation’s own scam monitoring processes.

Recorded Voice Announcements (RVAs):

TPG (incl. AAPT & Vodafone) – From 11 March 2025, calls blocked under scam criteria now receive a message directing customers to contact their provider (Message ID C661 – TPGT).

Symbio – Since 1 August 2025, blocked calls now trigger RVAs instead of silent rejections. Messages explain whether a call was blocked due to:

• Invalid or barred number / Do Not Originate list
• Destination number linked to scam activity (in line with ACMA’s Scam Code)
• These RVAs aim to reduce confusion, speed up troubleshooting, and provide greater transparency.

AI Technology Trial:

Symbio is also taking part in a trial of AI technology which will see a subset of these blocked calls directed to AI bots to engage with the caller and extract insights as to the nature of the call gathering real-time insights into scam activity. This pilot responds to customer requests for faster intelligence and may be expanded further based on outcomes.

Full details on the recent communications can be found here