Changes to International Freecall Services (ITFS)

Summary

We're writing to you to let you know about important changes regarding the withdrawal of International Freecall Services (ITFS), and Universal Free Access (UFA), currently provided via our upstream supplier, Optus Wholesale.

These services will no longer be supported, and there won’t be a direct replacement available.

If you’d like to keep using a similar service, you’ll need to arrange an alternative solution with another provider before the shutdown date. Please note, domestic Freecall services (13, 1300 and 1800 numbers) are not affected.

Please ensure you:

Explore alternative options and arrange porting before 30 June 2026

Reach out to your Account Manager if you need help or have any questions

Full detail can be found

Manage and Protect DFV-Affected Customers with Enhanced Account Controls

From 1 April 2026, a new Domestic, Family and Sexual Violence (DFV) Impacted flag is available in the Octane portal to support compliance with the Telecommunications (DFV Consumer Protections) Industry Standard 2025.

The feature helps you manage affected customer accounts by displaying staff alerts, excluding customers from automated collections (if enabled), triggering enhanced privacy handling, and maintaining an audit trail of activity. The flag can be set or removed by your team via Octane, with full guidance available in the Assist Knowledge Base.

For further details can be found communications here

IoT Numbering Changes, Octane Enhancements & Important Roaming – Key Highlights

We’re introducing several important updates impacting Mobile and IoT services. These include regulatory changes from the ACMA, new enhancements to the Octane platform, and customer support measures for international calling.

• IoT Numbering Changes: A new 09 number range for IoT services has been introduced, however its launch has been delayed. In the interim, all new and existing IoT services will continue using 04 numbers, with no action required.

• Octane Enhancements: New features are now live, including improved usage reporting, streamlined plan creation, and a more efficient activation and porting experience.

• Roaming Fraud Protection: Automated fraud detection is now in place for international roaming, with safeguards to block suspicious high-risk calls while maintaining other services.

• Toll-Free Middle East Calls: Calls to select Middle East destinations are temporarily toll-free to support customers during ongoing unrest (excluding SMS, MMS, and roaming usage).

Please ensure you are familiar with these changes, details of which can be found here.

Please ensure you are familiar with these changes, details of which can be found here.

Thank you for your support

3GB Pooling Plan Refresh – Final Reminder

We are introducing an important update to the QueryBalance, QueryBalanceV3, and QueryService APIs, effective the evening of Wednesday, 11 March 2026.

What’s Changing

These APIs will now validate whether a service is active on our platform before making a downstream API call. Specifically, they will check that the provided service number does not have a recorded disconnection or release date.

If the service is inactive, the API will return:

"Service is inactive"

Previously, requests for inactive services were passed through without validation.

What This Means for You

If your integration queries service numbers that may be inactive, you will need to ensure your application can handle the new "Service is inactive" response appropriately.

No changes are required if you only query active services. However, we recommend reviewing your existing error and response handling to ensure compatibility with this update.

Why This Change Is Being Made

This enhancement improves platform stability and performance by preventing unnecessary downstream requests for inactive services. Reducing avoidable traffic helps protect overall system reliability and ensures consistent performance for all customers.

Testing & Support

This new behaviour is already available in our test environment. We strongly recommend validating your integration prior to the 11 March 2026 release date.

Please take a moment to read through the details here and help ensure smooth implementation.

New Service Status Indicator Now Live in Octane

We’ve introduced a new Service Status indicator in Octane for SIP Trunk and SIP Endpoint services, providing real-time visibility of registration state directly within the General Details screen.

What You Can See

The status is displayed as a clear visual indicator:

• Registered – The service is successfully authenticated and active at the terminating endpoint.
• Not Registered – The service is not currently authenticated at the network edge. This may relate to device configuration, credentials, connectivity issues, or the device being offline.
• Unknown – A transitional or indeterminate state where registration cannot yet be confirmed. This may occur during provisioning, restarts, or before signaling has been observed.

Why This Matters

Previously, confirming registration status required manual checks or support engagement. With this enhancement, you can now:

• Confirm service state instantly
• Accelerate fault isolation during provisioning and incidents
• Differentiate between configuration and downstream network issues
• Reduce reliance on support for first-level diagnostics

This targeted interface improvement significantly enhances operational visibility and control.

There is no impact to existing services and no action is required. The new status indicator is now live in Octane.

**More Details **

Details can be found here

AdvancedPBX Extension Numbering Safeguard

We are introducing a configuration safeguard in AdvancedPBX to prevent extension number ranges that may cause unintended call routing behaviour.

Certain prefixes reserved for voicemail, call park, emergency and internal system functions will no longer be permitted in new AdvancedPBX deployments. Existing systems will not be automatically changed, and impacted providers will be contacted directly if required.

No immediate action is needed. If you are planning a new deployment, please review your extension numbering plan.

Read the full bulletin for complete details and the list of excluded number ranges** **can be found here

Upcoming Important Updates To NBN® Services

We’re introducing several updates to nbn services from Billing Cycle Statement 282 (February 2026), including pricing adjustments, charge updates, and new hardware availability.

Key Highlights

Wholesale Price Adjustments

Selected residential high-speed FTTP/HFC plans (250/100, 500/200, 1000/400 Mbps) will align with corresponding business plan pricing.

Port Reactivation Charge

nbn® Port Reactivation will be incorporated into the Octane journey. A $5.00 + GST wholesale pass-through charge (retail $0.00) will apply where eligible.

New Development Charge Fix

System correction to ensure applicable New Development Charges ($272.73 + GST pass-through) are correctly billed.

Early Termination Fees Removed (Wholesale)

Certain wholesale ETFs will reduce to $0.00 + GST.

New Hardware Available

The NetComm NF71 Wi-Fi 7 Gateway is now available to order via Octane Inventory at $196.49 + GST wholesale.

Read the full bulletin for complete details, effective dates, and tariff codes can be found here