3GB Pooling Plan Refresh – Final Reminder

We are introducing an important update to the QueryBalance, QueryBalanceV3, and QueryService APIs, effective the evening of Wednesday, 11 March 2026.

What’s Changing

These APIs will now validate whether a service is active on our platform before making a downstream API call. Specifically, they will check that the provided service number does not have a recorded disconnection or release date.

If the service is inactive, the API will return:

"Service is inactive"

Previously, requests for inactive services were passed through without validation.

What This Means for You

If your integration queries service numbers that may be inactive, you will need to ensure your application can handle the new "Service is inactive" response appropriately.

No changes are required if you only query active services. However, we recommend reviewing your existing error and response handling to ensure compatibility with this update.

Why This Change Is Being Made

This enhancement improves platform stability and performance by preventing unnecessary downstream requests for inactive services. Reducing avoidable traffic helps protect overall system reliability and ensures consistent performance for all customers.

Testing & Support

This new behaviour is already available in our test environment. We strongly recommend validating your integration prior to the 11 March 2026 release date.

Please take a moment to read through the details here and help ensure smooth implementation.

New Service Status Indicator Now Live in Octane

We’ve introduced a new Service Status indicator in Octane for SIP Trunk and SIP Endpoint services, providing real-time visibility of registration state directly within the General Details screen.

What You Can See

The status is displayed as a clear visual indicator:

• Registered – The service is successfully authenticated and active at the terminating endpoint.
• Not Registered – The service is not currently authenticated at the network edge. This may relate to device configuration, credentials, connectivity issues, or the device being offline.
• Unknown – A transitional or indeterminate state where registration cannot yet be confirmed. This may occur during provisioning, restarts, or before signaling has been observed.

Why This Matters

Previously, confirming registration status required manual checks or support engagement. With this enhancement, you can now:

• Confirm service state instantly
• Accelerate fault isolation during provisioning and incidents
• Differentiate between configuration and downstream network issues
• Reduce reliance on support for first-level diagnostics

This targeted interface improvement significantly enhances operational visibility and control.

There is no impact to existing services and no action is required. The new status indicator is now live in Octane.

**More Details **

Details can be found here

AdvancedPBX Extension Numbering Safeguard

We are introducing a configuration safeguard in AdvancedPBX to prevent extension number ranges that may cause unintended call routing behaviour.

Certain prefixes reserved for voicemail, call park, emergency and internal system functions will no longer be permitted in new AdvancedPBX deployments. Existing systems will not be automatically changed, and impacted providers will be contacted directly if required.

No immediate action is needed. If you are planning a new deployment, please review your extension numbering plan.

Read the full bulletin for complete details and the list of excluded number ranges** **can be found here

Upcoming Important Updates To NBN® Services

We’re introducing several updates to nbn services from Billing Cycle Statement 282 (February 2026), including pricing adjustments, charge updates, and new hardware availability.

Key Highlights

Wholesale Price Adjustments

Selected residential high-speed FTTP/HFC plans (250/100, 500/200, 1000/400 Mbps) will align with corresponding business plan pricing.

Port Reactivation Charge

nbn® Port Reactivation will be incorporated into the Octane journey. A $5.00 + GST wholesale pass-through charge (retail $0.00) will apply where eligible.

New Development Charge Fix

System correction to ensure applicable New Development Charges ($272.73 + GST pass-through) are correctly billed.

Early Termination Fees Removed (Wholesale)

Certain wholesale ETFs will reduce to $0.00 + GST.

New Hardware Available

The NetComm NF71 Wi-Fi 7 Gateway is now available to order via Octane Inventory at $196.49 + GST wholesale.

Read the full bulletin for complete details, effective dates, and tariff codes can be found here

Yealink device update and availability of new replacement models on AdvancedPBX.

**Yealink has confirmed that the T4 and T5 Series are moving to end of life. **While an official public EOL notice has not yet been issued, Yealink has advised that there will be no further replenishment of these ranges. Remaining stock is limited, with current expectations that availability will be exhausted around mid-February.

Once existing stock is depleted, T4 and T5 devices will no longer be available to order.

End of life does not mean end of support. Existing T4 and T5 devices will continue to be supported on AdvancedPBX. The impact is specifically on hardware supply and the ability to place new orders.

To support this transition, we are expanding the Yealink portfolio available on AdvancedPBX.

Yealink T7 and T8 Series availability

The Yealink T7 and T8 Series will be available to order via Octane from 15 January. These models are Yealink’s current generation desktop phones and provide the forward path as T4 and T5 are withdrawn from sale.

Summary

• T4 and T5 are end of life and will not be replenished

• Remaining stock is limited and expected to run out mid February

• Existing deployments remain supported

• T7 and T8 become the forward device path on AdvancedPBX

• T7 and T8 are available to order from 15 January via Octane

This update is intended to ensure you have clear visibility of upcoming supply constraints and can plan device selection accordingly. For availability or ordering questions, speak with your account manager.

Full details on Yealink series devices can be found here

New Opticomm Speed Plans Now Live

We’ve launched three new Opticomm high-speed plans, now available for ordering in Octane:

• 500/50 Mbps – Home Fast
• 750/50 Mbps – Home Superfast
• 1000/100 Mbps – Home Ultrafast

What you need to know

These are brand-new speed plans; no existing services will be automatically migrated.

Customers can move to a new speed via a service plan change in Octane.

New Opticomm tariffs are included in existing templates—please update your plans and set your own retail pricing.

Why it matters

These new speeds strengthen Opticomm’s premium offering and unlock upsell opportunities for:

• Work-from-home users
• Gamers
• High-usage households
• Small businesses needing reliable, high-capacity connectivity

For further details can be found communications here

For pricing guidance or ordering support, contact your Account Manager.

AdvancedPBX CRM Integration — Now Live in Octane

The latest AdvancedPBX feature release is here, delivering one of the most significant upgrades of the year. Designed to boost flexibility, performance, and business value, these enhancements make AdvancedPBX Australia’s leading wholesale PBX platform.** **

**Key Highlights **

**CRM Integration (Now Live) **

Connect AdvancedPBX with major CRMs — including HubSpot, Salesforce, Zoho, and Microsoft Dynamics — via Go Integrator Nava. Enjoy click-to-dial, inbound screen pops, automatic call logging, and seamless workflow efficiency across platforms.** **

**Bring Your Own Device (BYOD) Support **

Register non-Yealink devices such as Grandstream, Cisco, or softphones at the user level. Yealink remains the recommended option for the best experience.** **

**Multi-Device per Extension **

Easily assign multiple devices to a single extension using suffixes (e.g. 201a, 201b). Perfect for users working across multiple endpoints.** **

**Add Phone at the User Level **

Add handsets directly from the user’s Phones tab for faster, simpler onboarding.** **

**Custom Wallpapers for Yealink Devices **

Upload and push branded wallpapers to supported Yealink phones directly from the Inventory section.** **

All new features are now available in Octane. Further information about these exciting new features can be found here