Upcoming NBN TC-4 Wholesale Pricing Update

Following NBN’s recent wholesale pricing changes, updated **TC-4 wholesale pricing will take effect from Sunday 28 June (Billing Statement 286). **

These adjustments reflect increases to NBN AVC wholesale charges and ensure continued alignment between underlying NBN input costs and your wholesale pricing.

We recognise that wholesale price changes may impact your business and customers, and we are committed to providing clear notice and transparency to support your planning. Updated price books are now available via your Account Manager to assist with transition planning.

What you need to know:

• Updated price books available from Friday 29 May

• New pricing applies from 28 June (Statement 286)

• Retail pricing updates should be completed prior to 28 June to be reflected in Statement 286 (covering 28 June – 27 July)

Please read the full article for detailed pricing changes, timing and implementation, the details can be found here and help ensure smooth implementation.

Important proposed regulatory changes in Australia – draft code release

Consultation Open: Proposed Scams Prevention Framework

The Australian Government has released draft codes and rules for consultation under the proposed Scams Prevention Framework (SPF), which is expected to introduce significant new obligations across the Telecommunications, Banking and Digital Platform sectors.

Given the potential impact on Service Providers, we strongly encourage customers to review the proposed framework and consider providing feedback before submissions close on 25 June 2026.

Our regulatory team is currently assessing the draft requirements and their potential implications for our customers. We will provide further guidance, key insights and an opportunity to contribute feedback through an upcoming survey, which will help inform our formal submission to Government.

This is an important consultation that could shape future scam prevention obligations across the industry. Read the full article for consultation details, key dates and information on how to participate here

**Fibre on Demand (FoD) Now Available in Octane **

**New Feature NBN Fibre on Demand (FoD) Ordering **

Fibre on Demand (FoD) ordering is now available in Octane, enabling eligible FTTP upgrade orders to be submitted directly through the NBN ordering journey without requiring the existing copper service to be transferred into Octane first.

Service Providers should be aware of important customer responsibilities relating to existing copper-based services, including the need for customers to arrange cancellation of their legacy service with their current provider once the FTTP service is activated.

Additional information is available regarding eligibility, ordering requirements, operational considerations, and customer acknowledgements. Further enhancements, including visibility of nbn summary notes, are also planned for upcoming releases.

Read the full communication for important information and ordering requirements. can be found here

SMS Sender ID Changes & Regulatory Alignment

Upcoming changes to SMS Sender IDs for Telstra Wholesale and Octane mobile services will take effect from 9 June through to 1 July, with all notifications transitioning to the sender ID “MOBILESVCS.”

These updates align with new ACMA regulations requiring registered and verified SMS sender IDs from July 2026 to help prevent impersonation scams and improve trust in business messaging. Customers and partners should review the upcoming changes and prepare for the transition to ensure continued message delivery and compliance.

Full details of the recent communications can be found here

GST Removed from Late Payment Fees

Following a review of ATO guidance, we identified that late payment fees should not have GST applied to them. Where a late payment fee is characterised as a penalty for late payment or compensation for a delay in receiving payment, it is not considered part of a taxable supply and GST does not apply.

As a result, we have permanently removed GST from late payment fees, effective immediately and applicable to all future billing statements.

What This Means for Your Fees

If your late payment fee was previously configured as $13.64 (ex GST), the total charged to customers would have been $15.00 including GST. Going forward, customers will be charged $13.64, with no GST applied.

If you intend your customers to continue to be charged $15.00, you will need to update your late payment fee to $15.00 in Octane.

Action Required

Please log in to Octane and review your late payment fee settings. If your current fee does not align with the amount you intend to charge, please update it accordingly.

Please note that the Collections UI currently displays “Ex GST” next to the fee field. We’re in the process of updating this label to avoid confusion. In the meantime, please be aware that any late payment fees configured in Octane will be charged as entered, with no GST added.

**More Details **

Full details of the recent communications can be found here

**and, ** here

SMTP Email Service Discontinuation – Important Update

Dear Service Providers,

We’d like to let you know that our SMTP email service will be discontinued on Wednesday, 4th November 2026.

After this date, any emails sent via the SMTP service will no longer be processed or delivered.

What this means for you and your customers

If you have customers currently using this service, they will need to move to an alternative SMTP provider ahead of the shutdown date.

To help ensure a smooth transition, we recommend:

• Reviewing your services to identify any customers using the SMTP email service
• Letting impacted customers know about the upcoming change
• Supporting them in selecting and moving to a new SMTP provider
• Updating systems, applications, or devices before Wednesday, 4th November 2026.

Need support?

If you need help identifying impacted services or guidance during the transition, your Account Manager is available, or you can raise an Assist Ticket.

We appreciate your support in helping ensure a smooth and seamless transition for your customers.

Full details of the recent communications can be found here

Changes to International Freecall Services (ITFS)

Summary

We're writing to you to let you know about important changes regarding the withdrawal of International Freecall Services (ITFS), and Universal Free Access (UFA), currently provided via our upstream supplier, Optus Wholesale.

These services will no longer be supported, and there won’t be a direct replacement available.

If you’d like to keep using a similar service, you’ll need to arrange an alternative solution with another provider before the shutdown date. Please note, domestic Freecall services (13, 1300 and 1800 numbers) are not affected.

Please ensure you:

Explore alternative options and arrange porting before 30 June 2026

Reach out to your Account Manager if you need help or have any questions

Full detail can be found

Manage and Protect DFV-Affected Customers with Enhanced Account Controls

From 1 April 2026, a new Domestic, Family and Sexual Violence (DFV) Impacted flag is available in the Octane portal to support compliance with the Telecommunications (DFV Consumer Protections) Industry Standard 2025.

The feature helps you manage affected customer accounts by displaying staff alerts, excluding customers from automated collections (if enabled), triggering enhanced privacy handling, and maintaining an audit trail of activity. The flag can be set or removed by your team via Octane, with full guidance available in the Assist Knowledge Base.

For further details can be found communications here