The SMTP email service is currently undergoing disconnection, with the process commencing from today.

Customers who have not yet migrated to an alternative SMTP email provider may experience intermittent email delivery issues or service disruption. Where the SMTP service is used for business or operational purposes, this may impact your end customers business activities.

Please ensure your affected end customers are migrated to an alternative SMTP email provider as a matter of urgency.

Action Required Now

To minimise disruption to your end customers, particularly where email services are used for business-critical or operational purposes, we strongly recommend that you take the following actions as a matter of urgency:

Contact affected end customers: Your Account Manager has already identified and notified you of the customers currently relying on the Symbio SMTP email service. Please ensure you urgently contact these customers to advise that the service is in the process of being decommissioned.

Prioritise business-critical services: Identify customers who rely on the SMTP service for essential business or operational activities, as any disruption may have a direct impact on their business operations.

Support migration to an alternative provider: Work closely with your affected customers to identify a suitable alternative SMTP email provider and facilitate migration where required.

Complete all necessary configuration changes: Ensure all required configuration changes across systems, applications and devices are completed as soon as possible to minimise the risk of service disruption.

Important

The SMTP email service is currently undergoing disconnection as part of the decommissioning process. Your end customers emails submitted through the service during or following this process may not be successfully processed or delivered. Customers should ensure they have migrated to an alternative SMTP email provider to avoid potential disruption to their email services

Support

If you require assistance identifying impacted services or need guidance during the transition, please contact your Account Manager or raise an Assist Ticket.

We appreciate your ongoing support in helping your customers transition to an alternative SMTP email service.