To provide service providers additional time to self-manage plan changes to current Telstra mobile plans, we are extending the deadline for plan changes to 27th February 2025.

Beyond that, we will migrate all identified legacy plans and match them to the closest available in market plan. Retail rates will be set to existing plan rates by default and service providers will be required to change the rates to avoid possible financial losses.

Service providers are advised to self-manage this change to avoid bulk migrations our end and the risk of potential financial losses your end.

Service providers can use the instructions from our knowledgebase articles to identify plans impacted.

Please contact your Account Manager for assistance or questions.