We're writing to update you on upcoming changes to your mobile plans, previously communicated in mid-June. There have been slight adjustments to the timeline, so please review this information carefully.

Timeline Adjustments:

• New Customers: These changes apply to all new activations from September 4th, 2024, onwards.
• Existing Customers: Your plan will be automatically updated on your next bill cycle starting September 28th, 2024.

Key Changes:

• Minimum Data Increase: All mobile plans will now start with at 5GB of data, and data-only plans with at 12GB. Existing 1GB, 3GB, and 5GB plans will be upgraded or migrated accordingly.
• Data Increase & Price Adjustments: 10GB and 22GB Mobile and Data-only plans (including IDD) will upgrade to 12GB and 25GB respectively, with corresponding price adjustments. Please refer to Table A in the attached document for details.
• 5GB Data-Only Grandfathering: This plan will no longer be available for new activations after September 4th. Existing customers will be migrated to a 12GB data-only plan.

Why The Changes?

Telstra Wholesale is optimizing its mobile plan offerings to remain competitive while balancing costs.

Legacy Plan Migration & Decommissioning:

Due to these changes, the deadline for migrating off legacy and ALL MNF Plans (including 1GB, 3GB, 10GB) plans is extended to November 27th, 2024. After this date, any remaining customers will be automatically moved to the closest equivalent plan.

Important: To avoid additional charges, service providers should schedule plan changes for the 27th of the month, coinciding with the end of the billing cycle.

Full details of the changes and link to the assist article can be found here

Dear Service Providers,

As you may be aware, NBN Co's ("NBN") variation to its Special Access Undertaking (SAU) includes modifications to its product and pricing structure, establishing new industry standards for wholesale pricing. This includes annual price adjustments, which have been applied by our supplier, Superloop.

Consequently, Telcoinabox will pass on the Superloop NBN price adjustments to you. This includes both price increases and decreases passed through from Superloop.

The below pricing adjustments will be applied to your current nbn plan prices.

**NBN speed plans Price Change **

• • All 12/1 Plans +$2 - grandfathered plan
• • All 50/20 plans +$2.50
• • All Fixed wireless (75/10) (previously 60/10) +$2.50
• • All 100/20 +$2.50
• • All 100/40 +$2.50
• • All 250/25 +$2.50
• • All 500-1000/50 +$2.50
• • 25/5 plans unlimited plans only -$5
• • 25/10 plans unlimited plans only -$5
• \ 250/100 unlimited plans only -$24
• • 500/200 unlimited plans only -$59
• • 1000/400 unlimited plans only -$104

Please be aware that the price reduction will only apply to unlimited plans; speed plans with GB inclusion or those under “PROMO” will not receive a price decrease.

The new updated prices, for both increases and decreases, will take effect in the billing cycle starting on, or after 28th August 2024 (Billing statement 264).

Please ensure you inform your end customers of any pricing modifications you wish to implement.

Thank you for your continued partnership and trust in Telcoinabox, part of Symbio.

Kind regards

Telecoinabox

We have recently announced several updates to our data product offering, to ensure you are across all of the changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for data.

1. Price changes to your Opticomm data plans from August 28th, 2024. Opticomm's new prices will take effect in the billing cycle starting on or after August 28, 2024 (Billing Statement 264). These changes result from Opticomm's annual adjustments for the Consumer Price Index (CPI) and regulatory levies. Telcoinabox will pass these increases and decrease adjustments onto your current plan prices.

Opticomm price changes from August 28th, 2024, can be found here

2. Upcoming price changes to Superloop nbn plans. NBN Co's variation to its Special Access Undertaking (SAU) has led to changes in product and pricing structures, including annual price adjustments applied by our supplier, Superloop. As a result, Telcoinabox will pass these adjustments, effective from the billing cycle starting on or after August 28, 2024, with price reductions only applying to unlimited plans.

Superloop price changes from August 28th, 2024, can be found here

3. Telstra WBI pricing and new 2GB plans. Telstra Wholesale has updated its pricing for speed plans, with reductions on higher-speed options and adjustments to lower-speed plans. Business Standard plans see price cuts for new services at 200Mbps and above, while other speeds remain unchanged. Business Premium plans also get reductions for new high-speed services, but new customers will face increased prices on lower-speed plans. Additionally, new 2GB speed plans are now available, offering robust options for businesses.
4. AAPT Service Updates: AAPT has shifted its entry-level nbn® Enterprise Ethernet plan to 250 Mbps, emphasizing its commitment to faster and more reliable services. For accurate pricing, please request a quote through the AAPT portal

Telstra WBI changes & AAPT service updates, can be found here

We have recently announced several updates to our Telstra mobile product offering, to ensure you are across of all the exciting changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for Mobile.

1. Changes to Telstra Mobile Plans from September 1st, 2024.Mobile plans will start at 5GB, and existing 1GB and 3GB plans will be upgraded accordingly. Data-only plans will start at 12GB, with automatic upgrades from 1GB, 3GB, and 5GB plans effective September 28th billing cycle. The 5GB data-only plan will be grandfathered starting September 1st, making it unavailable for new activations. Additionally, 10GB and 22GB plans will be increased to 12GB and 25GB, and new 5G 45GB mobile and data-only pooling plans will be introduced.
2. Legacy Plans Decommissioning & 3G Network Closure Extended. The deadline to transition from legacy plans has been extended to July 27th, 2024, while the closure date for the 3G network has been postponed to August 31st, 2024.
3. Emergency Calling Notice: After the 3G network closure, certain older devices may be unable to make emergency calls. Customers need to upgrade to VoLTE-compatible devices to ensure emergency call support.
4. Improved Roaming Experience: International Roaming VoLTE has been introduced in several countries, including the restoration of roaming in the USA, promising clearer calls and faster connections.
5. SMS over WiFi and IP Rollout: Telcoinabox announces the rollout of SMS and MMS over IP, enhancing messaging experience and preparing for the 3G network shutdown. Customers can now send messages over Wi-Fi, ensuring improved coverage and reliability.
6. Operator Network Display Update: Telstra Wholesale has updated the network name displayed on mobile devices. Apple users may experience delays in the update, while Android users will see no change. This update only affects display names and doesn't impact service functionality.
7. New 400GB Mobile Data-only Plan: We're excited to announce the immediate launch of our new 400GB Mobile data-only plan! This high-capacity plan offers exceptional value for your data-intensive needs.
8. Powerful eSIM capabilities introduced: We introduced Telstra Wholesale introduces powerful new eSIM capabilities for seamless mobile service management, offering effortless provisioning, multi-line support, remote access, and streamlined operations, ensuring optimised user experiences.

Full details of the Telcoinabox communications related to the summarised Telstra mobile overview of the items can be located here:

June Communications:

Important changes to Telstra Mobile Plans from 1st September 24 can be found here

May Communications:

Legacy Plans Decommissioning & 3G Network Closure Extended updates can be found here

April Communications:

Important Updates from Telstra regarding Mobile can be found here

March Communications:

eSIM launch and Multi-Sim Capabilities can be found here

Setup your eSim Retail Plan Rates can be found here

New 400GB Mobile data-only plan can be found here

We wanted to provide you with an update on the migration of the old KB to the new Assist Knowledge Base.

What is happening?

We have successfully migrated all of the relevant KB articles to the Assist Knowledge Base, and you should use Assist as the latest source of information. We have also included the old KB reference number in the metadata for the new Assist article, which will be searchable to help ensure a smooth transition.

We are aware that there is an issue with the search bar on the Assist home page as some search terms are producing unexpected (limited) results. Note that this issue does not exist when you search within the Knowledge Base module.

As a result, we have decided to temporarily replace the search field from the home page with a link directly to the knowledge base whilst we work on fixing the issue. You will be able to carry out your search normally from within the Knowledge Base.

We will be deploying an upgraded version of Assist along with other improvements in the coming weeks. In this new version the Knowledge Base search field will be restored, and you'll see improvements in the User Interface and the search capabilities.

Key dates

We will be removing the search bar from the Assist home page in our deployment on the evening of 12 June.

We will be redirecting the old KB to the new Assist Knowledge Base from 18 June.

If you have any questions or concerns about the migration process, please do not hesitate to reach out to your Account Manager.

Thanks for your patience and understanding, we look forward to bringing you the new version of Assist with increased and improved capabilities and features.

We are thrilled to announce the upcoming debut of our reimagined customer portal on May 15th. This enhancement is the culmination of extensive research and development, designed to elevate your operational capabilities and enrich the service experience you provide to your customers.

Advanced Security and Accessibility:

Unmatched Security: At the heart of our portal's architecture lies robust security measures including multi-factor authentication, secure API communications, and comprehensive end-to-end encryption, ensuring that every interaction is protected.

Optimised for All Devices: Whether your customers are on the go or at the office, our fully responsive portal adapts seamlessly to smartphones, tablets, and desktops, offering an optimal experience across all platforms.

Enhanced Portal Features:

Streamlined Service Management: Customers can effortlessly manage mobile, fixed voice, and data services through an intuitive, easy-to-navigate interface.

Personalised User Experiences: With advanced customisation options, including white labelling capabilities, you can create a portal that reflects your brand identity, enhancing customer loyalty and satisfaction.

Comprehensive Billing and Payments: The portal facilitates a simplified billing process, allowing users to view, download, and pay their bills with ease, and modify billing information in a secure environment.

Future Enhancements:

Continued Innovations: Looking forward, we are excited to expand the portal's capabilities further. Upcoming features will include real-time metrics for NBN outages, the online status of NBN routers, and eSIM activation for mobile services, all aimed at reducing support call volumes and enhancing your operational efficiency.

Support Resources:

Detailed Manual: Service providers can find the manual below, which will guide you through the new features and functionalities of the portal. Link to the manual can be found here

Ongoing Support: For any inquiries or additional support, your account manager is ready to assist you. We are here to ensure a smooth transition and to support your ongoing success.

This portal represents a significant milestone in our commitment to providing leading wholesale solutions that enhance both user engagement and customer satisfaction. We encourage you to explore the new functionalities and share your feedback, which will be instrumental in shaping future updates.