From Thursday, 10th April 2025, all service providers must include and validate the AVC ID (Access Virtual Circuit ID) before submitting an nbn service transfer request. From this date onwards, nbn Co will reject any service transfer orders without a validated AVC ID.

To comply with the April 2025 nbn Access Transfer Code regulations, the AVC ID must be correctly recorded and validated before submission.

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Key Changes:

• • AVC ID Requirement – The AVC ID must be recorded against the service address before submitting a transfer. • Format – The AVC ID must be entered as "AVC" (pre-filled) followed by 12 numeric digits **(e.g., AVC 123456789012). • **Validation – NBN Co will check the AVC ID, and orders with missing or incorrect details will be rejected. • Customer Protection – This extra layer of verification helps prevent wrongful transfers of active NBN TC-4 services.

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Where to enter the AVC ID in Octane?

Effective: Thursday 10th April 2025

The AVC ID must be entered during the connection journey for a transfer order.

1. Complete the SQ check for the address.

2. Select the appropriate speed plan.

3. Enter the customer’s unique AVC ID—this will be pre-populated except for the last 12 digits, which must be manually entered.

4. Tick the acknowledgment box and press "Validate."

The AVC ID is then cross-referenced with nbn via API, returning either an acceptance or an error if incorrect.

End customers can find their AVC ID on their RSP bill or portal. TIAB customers can access their unique AVC-ID via their bill or customer portal.

If an AVC ID is unavailable, please raise an Assist Ticket for support.

These requirements align with the nbn Access Transfer Code (April 2025) and were outlined in our previous updates regarding compliance for displaying the AVC ID, details of which can be found here, and AVC ID integration into the customer portal here.

Thank you for your support

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We have recently announced several updates to our data product offering, to ensure you are across all of the changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for data.

1. Price changes to your Opticomm data plans from August 28th, 2024. Opticomm's new prices will take effect in the billing cycle starting on or after August 28, 2024 (Billing Statement 264). These changes result from Opticomm's annual adjustments for the Consumer Price Index (CPI) and regulatory levies. Telcoinabox will pass these increases and decrease adjustments onto your current plan prices.

Opticomm price changes from August 28th, 2024, can be found here

2. Upcoming price changes to Superloop nbn plans. NBN Co's variation to its Special Access Undertaking (SAU) has led to changes in product and pricing structures, including annual price adjustments applied by our supplier, Superloop. As a result, Telcoinabox will pass these adjustments, effective from the billing cycle starting on or after August 28, 2024, with price reductions only applying to unlimited plans.

Superloop price changes from August 28th, 2024, can be found here

3. Telstra WBI pricing and new 2GB plans. Telstra Wholesale has updated its pricing for speed plans, with reductions on higher-speed options and adjustments to lower-speed plans. Business Standard plans see price cuts for new services at 200Mbps and above, while other speeds remain unchanged. Business Premium plans also get reductions for new high-speed services, but new customers will face increased prices on lower-speed plans. Additionally, new 2GB speed plans are now available, offering robust options for businesses.
4. AAPT Service Updates: AAPT has shifted its entry-level nbn® Enterprise Ethernet plan to 250 Mbps, emphasizing its commitment to faster and more reliable services. For accurate pricing, please request a quote through the AAPT portal

Telstra WBI changes & AAPT service updates, can be found here

We have recently announced several updates to our Telstra mobile product offering, to ensure you are across of all the exciting changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for Mobile.

1. Changes to Telstra Mobile Plans from September 1st, 2024.Mobile plans will start at 5GB, and existing 1GB and 3GB plans will be upgraded accordingly. Data-only plans will start at 12GB, with automatic upgrades from 1GB, 3GB, and 5GB plans effective September 28th billing cycle. The 5GB data-only plan will be grandfathered starting September 1st, making it unavailable for new activations. Additionally, 10GB and 22GB plans will be increased to 12GB and 25GB, and new 5G 45GB mobile and data-only pooling plans will be introduced.
2. Legacy Plans Decommissioning & 3G Network Closure Extended. The deadline to transition from legacy plans has been extended to July 27th, 2024, while the closure date for the 3G network has been postponed to August 31st, 2024.
3. Emergency Calling Notice: After the 3G network closure, certain older devices may be unable to make emergency calls. Customers need to upgrade to VoLTE-compatible devices to ensure emergency call support.
4. Improved Roaming Experience: International Roaming VoLTE has been introduced in several countries, including the restoration of roaming in the USA, promising clearer calls and faster connections.
5. SMS over WiFi and IP Rollout: Telcoinabox announces the rollout of SMS and MMS over IP, enhancing messaging experience and preparing for the 3G network shutdown. Customers can now send messages over Wi-Fi, ensuring improved coverage and reliability.
6. Operator Network Display Update: Telstra Wholesale has updated the network name displayed on mobile devices. Apple users may experience delays in the update, while Android users will see no change. This update only affects display names and doesn't impact service functionality.
7. New 400GB Mobile Data-only Plan: We're excited to announce the immediate launch of our new 400GB Mobile data-only plan! This high-capacity plan offers exceptional value for your data-intensive needs.
8. Powerful eSIM capabilities introduced: We introduced Telstra Wholesale introduces powerful new eSIM capabilities for seamless mobile service management, offering effortless provisioning, multi-line support, remote access, and streamlined operations, ensuring optimised user experiences.

Full details of the Telcoinabox communications related to the summarised Telstra mobile overview of the items can be located here:

June Communications:

Important changes to Telstra Mobile Plans from 1st September 24 can be found here

May Communications:

Legacy Plans Decommissioning & 3G Network Closure Extended updates can be found here

April Communications:

Important Updates from Telstra regarding Mobile can be found here

March Communications:

eSIM launch and Multi-Sim Capabilities can be found here

Setup your eSim Retail Plan Rates can be found here

New 400GB Mobile data-only plan can be found here