This is a final and urgent reminder regarding the discontinuation of all Telstra legacy plans on February 27, 2025.
To avoid service disruptions and ensure a smooth transition, please migrate all customers on legacy plans to our current in-market offerings by February 27, 2025.
Over the past 21-months we have communicated this change through customer communications and our quarterly newsletters, details can be found here
Any services NOT migrated by February 27, 2025, will be automatically migrated to the closest matching current plan in the following billing cycle. Please note that these plans may not have identical inclusions to the legacy plans, and existing overrides will not apply to new plans.
We strongly encourage you to proactively migrate customers to ensure a smooth transition and allow you to select the most suitable plans for their individual needs.
To assist you with this transition, we will be providing individual lists of impacted legacy plans through your Account Manager. Please reach out to them if you need clarification, assistance or additional support.
Dear Service Provider
To enhance service transparency and improve the process of nbn service transfers, we are implementing changes to comply with new regulations for displaying the nbn Access Virtual Circuit (AVC) ID established by the Communications Alliance in collaboration with ACMA. These changes aim to make your end customers' service information more accessible and enable smoother management of service transfers.
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1 AVC ID must be displayed on customer-facing platforms
Effective Date: Friday, 17th January 2025
Display requirements
Customers must be able to locate their AVC ID through:
2 Mandatory AVC-ID inclusion in Service Transfers
Effective Date: Friday, 18th April 2025
AVC IDs will become a mandatory requirement in all service transfer orders to enhance the accuracy of address validation and service management.
Transfer Order Compliance:
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Over the coming weeks, we will introduce the following new features:
Self-service Portal AVC-ID Integration:
The nbn AVC ID will also be accessible to your end customers through the customer self-serve portal for additional convenience.
AVC-ID into TIAB Automated Billing Platforms:
For those SPs whose end customers are retail billed through the TIAB system, your end customers will see their AVC ID displayed alongside the service ID on their bills, effective December bill 268.
Billing Solutions for Non-TIAB Users:
Service Providers currently NOT using TIAB for retail billing should raise a ticket with App Support via Assist, and detail how they’d like to receive this information—whether through required SFTP file exports or other tailored methods. AVC ID must be displayed on end customer bills within the effective date of Friday, 17th January 2025.
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**Early Next Year: **
AVC ID Requirement for Service Transfers:
To ensure accuracy and transparency, the nbn AVC ID will become a mandatory component in all service transfer processes.
System upgrades and key enhancements to the Octane platform will be introduced to ensure full compliance with AVC ID requirements for including the AVC ID in service transfer orders.
Further details will follow on our proposed changes we are integrating, to ensure we comply with the effective date of Friday 18th April 2025.
Should you have any questions please do not hesitate to reach out to your Account Manager.
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Thank you for your support
Dear Service Provider
We are excited to announce a special promotion on AAPT Fast Fibre (On-Net) 1Gbps services!
Sign up today and you can enjoy 3 months FREE on new AAPT FastFibre1000 connections when taken over a 36- or 48-month term. But hurry—this offer is only available until 31 March 2025 (unless extended).
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Available now for new connections only.
Customers must have an active agreement in place (Fast Fibre Service schedule) to order the products.
Applicable to customers connecting to an on-net TPG/AAPT building already connected to our network, without requiring additional fibre install charges.
Customers **must select the eligible speed tier (1Gbps) **and term to receive 3 months free.
**Bandwidth: **1Gbps / 1Gbps
**Offer: **3 months free (when taken over 36- or 48-month term)
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This offer assumes the customer orders a single product feature (e.g., IP-Line). Additional charges apply for optional CPE or additional product features (E-Line, IP-VPN, SIP Voice, etc).
This offer is not available for customers re-locating or re-contracting existing services.
Addresses not currently on-net and requiring additional build are exempt from the promotion and will be charged at current rates per existing arrangements.
Don’t miss out, speak to your Account Manager today and take advantage of this fantastic opportunity to upgrade your customer’s connectivity to AAPT high-speed Fast Fibre services.
Why AdvancedPBX?
Unmatched Control Over Your Communication Setup
AdvancedPBX offers unparalleled configurability, placing you in full control of your telecommunication experience.
Unified Communications Included as Standard
AdvancedPBX now includes Unified Communications (UC) as part of your standard service—no additional charges for UC features. Enjoy seamless integration of voice within a single, cohesive platform.
Real-time Call Analytics
With AdvancedPBX, you gain access to in-depth, real-time analytics for customised dashboards and key performance indicators (KPIs), empowering faster, data-driven decisions.
Call Centre Wallboards
Create visual call centre wallboards that showcase critical performance metrics like call volumes and agent availability, with alerts for enhanced operational efficiency.
Virtualised and Modern Technology
AdvancedPBX leverages cutting-edge telecommunication standards and security with a fully redundant architecture. Its scalability ensures your operations grow without the limitations of traditional on-premises solutions.
Key Features
AdvancedPBX retains the trusted features of our ConnectYou hosted PBX with significant improvements across:
• Softphone Integration: Enhanced solutions for desktop and mobile.
• Queue Call Back: Callers can request a callback instead of waiting on hold.
• Additional Handset Support: Initial go-to-market handsets include Yealink and Grandstream.
• Conference Functionality: Improved virtual conference rooms for up to 25 participants.
• Advanced Call Routing: Enhanced ring groups and IVR for better call management.
• Voicemail and On-Hold Music: More customisable options for efficient call handling.
• Text-to-Speech: Leverages Google Voice with location-specific accents.
• Customer Sentiment Analysis (Optional): Powered by AI to provide insights into customer interactions.
• Management Portal: An intuitive portal for managing call history, phonebooks, and queues.
• Call Recording (Optional): Easily access recordings within the PBX at an additional cost.
Continuous Improvement
AdvancedPBX is designed to deliver a reliable, user-friendly telephony experience, allowing you to focus confidently on your business.
Further information on AdvancedPBX including links to the comprehensive user manuals and "how to" videos can be found here
We have recently announced several updates to our data product offering, to ensure you are across all of the changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for data.
Opticomm price changes from August 28th, 2024, can be found here
Superloop price changes from August 28th, 2024, can be found here
Telstra WBI changes & AAPT service updates, can be found here
We have recently announced several updates to our Telstra mobile product offering, to ensure you are across of all the exciting changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for Mobile.
Full details of the Telcoinabox communications related to the summarised Telstra mobile overview of the items can be located here:
June Communications:
Important changes to Telstra Mobile Plans from 1st September 24 can be found here
May Communications:
Legacy Plans Decommissioning & 3G Network Closure Extended updates can be found here
April Communications:
Important Updates from Telstra regarding Mobile can be found here
March Communications:
eSIM launch and Multi-Sim Capabilities can be found here
Setup your eSim Retail Plan Rates can be found here
New 400GB Mobile data-only plan can be found here
Dear Service Providers,
This past quarter has seen us continue our collaboration with Aussie Broadband, investigating their data portfolio as we continue to leverage our joint capabilities. We have exciting news on this and look forward to sharing it with you shortly.
Additionally, we’ve continued to enhance our voice and mobile evolution seeing newer higher speed tiers introduced in the mobile space and enhanced features in our next generation cloud-based PBX solution, AdvancedPBX.
Phase One of our new Contact Centre was delivered in January, and we’re excited to be working on new AI driven modules and the second phase of Contact Centre.
Kind regards
Jon Cleaver
Chief Executive Officer – TaaS
- Products: Enhanced Mobile Speeds, AdvancedPBX webinar, iVox closure reminder
- Operations: Contact Centre and Assist Knowledgebase updates
- Significant compliance and regulatory updates
Read the full newsletter here.
To access all available training videos for Retail Service Providers (MG) please visit Retail SP Training Videos.
If you are a True Wholesaler and do your own billing, please visit True Wholesale SP Training Videos and don't forget to bookmark the site for easy access.
Advanced PBX training videos are available at Advanced PBX training.
Assist Training videos are available at Assist Training.
To access the above training library links, please use the password: Train@T1AB
For more information, please email training@telcoinabox.com.au