From Thursday, 10th April 2025, all service providers must include and validate the AVC ID (Access Virtual Circuit ID) before submitting an nbn service transfer request. From this date onwards, nbn Co will reject any service transfer orders without a validated AVC ID.
To comply with the April 2025 nbn Access Transfer Code regulations, the AVC ID must be correctly recorded and validated before submission.
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• AVC ID Requirement – The AVC ID must be recorded against the service address before submitting a transfer. • Format – The AVC ID must be entered as "AVC" (pre-filled) followed by 12 numeric digits **(e.g., AVC 123456789012). • **Validation – NBN Co will check the AVC ID, and orders with missing or incorrect details will be rejected. • Customer Protection – This extra layer of verification helps prevent wrongful transfers of active NBN TC-4 services.
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Effective: Thursday 10th April 2025
The AVC ID must be entered during the connection journey for a transfer order.
Complete the SQ check for the address.
Select the appropriate speed plan.
Enter the customer’s unique AVC ID—this will be pre-populated except for the last 12 digits, which must be manually entered.
Tick the acknowledgment box and press "Validate."
The AVC ID is then cross-referenced with nbn via API, returning either an acceptance or an error if incorrect.
End customers can find their AVC ID on their RSP bill or portal. TIAB customers can access their unique AVC-ID via their bill or customer portal.
If an AVC ID is unavailable, please raise an Assist Ticket for support.
These requirements align with the nbn Access Transfer Code (April 2025) and were outlined in our previous updates regarding compliance for displaying the AVC ID, details of which can be found here, and AVC ID integration into the customer portal here.
Thank you for your support
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• Softphone Integration: Enhanced solutions for desktop and mobile.
• Queue Call Back: Callers can request a callback instead of waiting on hold.
• Additional Handset Support: Initial go-to-market handsets include Yealink and Grandstream.
• Conference Functionality: Improved virtual conference rooms for up to 25 participants.
• Advanced Call Routing: Enhanced ring groups and IVR for better call management.
• Voicemail and On-Hold Music: More customisable options for efficient call handling.
• Text-to-Speech: Leverages Google Voice with location-specific accents.
• Customer Sentiment Analysis (Optional): Powered by AI to provide insights into customer interactions.
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Continuous Improvement
AdvancedPBX is designed to deliver a reliable, user-friendly telephony experience, allowing you to focus confidently on your business.
Further information on AdvancedPBX including links to the comprehensive user manuals and "how to" videos can be found here
We have recently announced several updates to our data product offering, to ensure you are across all of the changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for data.
Opticomm price changes from August 28th, 2024, can be found here
Superloop price changes from August 28th, 2024, can be found here
Telstra WBI changes & AAPT service updates, can be found here
We have recently announced several updates to our Telstra mobile product offering, to ensure you are across of all the exciting changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for Mobile.
Full details of the Telcoinabox communications related to the summarised Telstra mobile overview of the items can be located here:
June Communications:
Important changes to Telstra Mobile Plans from 1st September 24 can be found here
May Communications:
Legacy Plans Decommissioning & 3G Network Closure Extended updates can be found here
April Communications:
Important Updates from Telstra regarding Mobile can be found here
March Communications:
eSIM launch and Multi-Sim Capabilities can be found here
Setup your eSim Retail Plan Rates can be found here
New 400GB Mobile data-only plan can be found here
Dear Service Providers,
This past quarter has seen us continue our collaboration with Aussie Broadband, investigating their data portfolio as we continue to leverage our joint capabilities. We have exciting news on this and look forward to sharing it with you shortly.
Additionally, we’ve continued to enhance our voice and mobile evolution seeing newer higher speed tiers introduced in the mobile space and enhanced features in our next generation cloud-based PBX solution, AdvancedPBX.
Phase One of our new Contact Centre was delivered in January, and we’re excited to be working on new AI driven modules and the second phase of Contact Centre.
Kind regards
Jon Cleaver
Chief Executive Officer – TaaS
- Products: Enhanced Mobile Speeds, AdvancedPBX webinar, iVox closure reminder
- Operations: Contact Centre and Assist Knowledgebase updates
- Significant compliance and regulatory updates
Read the full newsletter here.
To access all available training videos for Retail Service Providers (MG) please visit Retail SP Training Videos.
If you are a True Wholesaler and do your own billing, please visit True Wholesale SP Training Videos and don't forget to bookmark the site for easy access.
Advanced PBX training videos are available at Advanced PBX training.
Assist Training videos are available at Assist Training.
To access the above training library links, please use the password: Train@T1AB
For more information, please email training@telcoinabox.com.au