Dear Service Provider

To enhance service transparency and improve the process of nbn service transfers, we are implementing changes to comply with new regulations for displaying the nbn Access Virtual Circuit (AVC) ID established by the Communications Alliance in collaboration with ACMA. These changes aim to make your end customers' service information more accessible and enable smoother management of service transfers.

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What is Changing?

1 AVC ID must be displayed on customer-facing platforms

Effective Date: Friday, 17th January 2025

Display requirements

• The AVC ID must be prominently displayed in the format:
• "AVC" (3 letters) followed by 12 numeric digits (e.g., AVC123456789012).

Customers must be able to locate their AVC ID through:

• Self-service channels, such as your end customer's bills, and customer portals, alongside other nbn service details.
• Support services, such as contact centres.

2 Mandatory AVC-ID inclusion in Service Transfers

Effective Date: Friday, 18th April 2025

AVC IDs will become a mandatory requirement in all service transfer orders to enhance the accuracy of address validation and service management.

Transfer Order Compliance:

• All Service Providers must ensure the inclusion of the AVC ID in service transfer orders.
• NBN Co will provide clear rejection reasons for orders missing AVC IDs or containing incorrect details.

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How This Will Impact You?

Over the coming weeks, we will introduce the following new features:

Self-service Portal AVC-ID Integration:

The nbn AVC ID will also be accessible to your end customers through the customer self-serve portal for additional convenience.

AVC-ID into TIAB Automated Billing Platforms:

For those SPs whose end customers are retail billed through the TIAB system, your end customers will see their AVC ID displayed alongside the service ID on their bills, effective December bill 268.

Billing Solutions for Non-TIAB Users:

Service Providers currently NOT using TIAB for retail billing should raise a ticket with App Support via Assist, and detail how they’d like to receive this information—whether through required SFTP file exports or other tailored methods. AVC ID must be displayed on end customer bills within the effective date of Friday, 17th January 2025.

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**Early Next Year: **

AVC ID Requirement for Service Transfers:

To ensure accuracy and transparency, the nbn AVC ID will become a mandatory component in all service transfer processes.

System upgrades and key enhancements to the Octane platform will be introduced to ensure full compliance with AVC ID requirements for including the AVC ID in service transfer orders.

Further details will follow on our proposed changes we are integrating, to ensure we comply with the effective date of Friday 18th April 2025.

Should you have any questions please do not hesitate to reach out to your Account Manager.

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Thank you for your support

Dear Service Provider

We are excited to announce a special promotion on AAPT Fast Fibre (On-Net) 1Gbps services!

Sign up today and you can enjoy 3 months FREE on new AAPT FastFibre1000 connections when taken over a 36- or 48-month term. But hurry—this offer is only available until 31 March 2025 (unless extended).

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Eligibility:

Available now for new connections only.

Customers must have an active agreement in place (Fast Fibre Service schedule) to order the products.

Applicable to customers connecting to an on-net TPG/AAPT building already connected to our network, without requiring additional fibre install charges.

Customers **must select the eligible speed tier (1Gbps) **and term to receive 3 months free.

AAPT Fast Fibre1000 Offer:

**Bandwidth: **1Gbps / 1Gbps

**Offer: **3 months free (when taken over 36- or 48-month term)

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Please note:

This offer assumes the customer orders a single product feature (e.g., IP-Line). Additional charges apply for optional CPE or additional product features (E-Line, IP-VPN, SIP Voice, etc).

This offer is not available for customers re-locating or re-contracting existing services.

Addresses not currently on-net and requiring additional build are exempt from the promotion and will be charged at current rates per existing arrangements.

Don’t miss out, speak to your Account Manager today and take advantage of this fantastic opportunity to upgrade your customer’s connectivity to AAPT high-speed Fast Fibre services.

We are pleased to announce a double data campaign for all 5G plans. This campaign will be active from 08th November 2024 till 31st January 2025.

Double your data for 3 months to all customers connecting (New/Upgrade) during the campaign period for the below mobile and data only plans:

• 32GB

• 50GB

• 90GB

• 150GB

• 180GB

• 120GB

This campaign provides a bonus data inclusion for the first 3 monthly bill cycles to new activated users on eligible plans as per above. Pooling plans are not eligible in this promotion.

This campaign should not be advertised post 31st January 2025. Service providers need to seek approval for mass market advertisements.

What do I need to do?

These campaigns will automatically be applied to eligible services. You will just need to communicate this to eligible end-customers.

How will customers receive their campaign data?

Awarded data will automatically be credited to your customers data bank along with any unused data at the end of each billing cycle.

For any further enquiries, please reach out to your Account Manager.

Why AdvancedPBX?

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AdvancedPBX offers unparalleled configurability, placing you in full control of your telecommunication experience.

Unified Communications Included as Standard

AdvancedPBX now includes Unified Communications (UC) as part of your standard service—no additional charges for UC features. Enjoy seamless integration of voice within a single, cohesive platform.

Real-time Call Analytics

With AdvancedPBX, you gain access to in-depth, real-time analytics for customised dashboards and key performance indicators (KPIs), empowering faster, data-driven decisions.

Call Centre Wallboards

Create visual call centre wallboards that showcase critical performance metrics like call volumes and agent availability, with alerts for enhanced operational efficiency.

Virtualised and Modern Technology

AdvancedPBX leverages cutting-edge telecommunication standards and security with a fully redundant architecture. Its scalability ensures your operations grow without the limitations of traditional on-premises solutions.

Key Features

AdvancedPBX retains the trusted features of our ConnectYou hosted PBX with significant improvements across:

• Softphone Integration: Enhanced solutions for desktop and mobile.

• Queue Call Back: Callers can request a callback instead of waiting on hold.

• Additional Handset Support: Initial go-to-market handsets include Yealink and Grandstream.

• Conference Functionality: Improved virtual conference rooms for up to 25 participants.

• Advanced Call Routing: Enhanced ring groups and IVR for better call management.

• Voicemail and On-Hold Music: More customisable options for efficient call handling.

• Text-to-Speech: Leverages Google Voice with location-specific accents.

• Customer Sentiment Analysis (Optional): Powered by AI to provide insights into customer interactions.

• Management Portal: An intuitive portal for managing call history, phonebooks, and queues.

• Call Recording (Optional): Easily access recordings within the PBX at an additional cost.

Continuous Improvement

AdvancedPBX is designed to deliver a reliable, user-friendly telephony experience, allowing you to focus confidently on your business.

Further information on AdvancedPBX including links to the comprehensive user manuals and "how to" videos can be found here

We have recently announced several updates to our data product offering, to ensure you are across all of the changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for data.

1. Price changes to your Opticomm data plans from August 28th, 2024. Opticomm's new prices will take effect in the billing cycle starting on or after August 28, 2024 (Billing Statement 264). These changes result from Opticomm's annual adjustments for the Consumer Price Index (CPI) and regulatory levies. Telcoinabox will pass these increases and decrease adjustments onto your current plan prices.

Opticomm price changes from August 28th, 2024, can be found here

2. Upcoming price changes to Superloop nbn plans. NBN Co's variation to its Special Access Undertaking (SAU) has led to changes in product and pricing structures, including annual price adjustments applied by our supplier, Superloop. As a result, Telcoinabox will pass these adjustments, effective from the billing cycle starting on or after August 28, 2024, with price reductions only applying to unlimited plans.

Superloop price changes from August 28th, 2024, can be found here

3. Telstra WBI pricing and new 2GB plans. Telstra Wholesale has updated its pricing for speed plans, with reductions on higher-speed options and adjustments to lower-speed plans. Business Standard plans see price cuts for new services at 200Mbps and above, while other speeds remain unchanged. Business Premium plans also get reductions for new high-speed services, but new customers will face increased prices on lower-speed plans. Additionally, new 2GB speed plans are now available, offering robust options for businesses.
4. AAPT Service Updates: AAPT has shifted its entry-level nbn® Enterprise Ethernet plan to 250 Mbps, emphasizing its commitment to faster and more reliable services. For accurate pricing, please request a quote through the AAPT portal

Telstra WBI changes & AAPT service updates, can be found here

We have recently announced several updates to our Telstra mobile product offering, to ensure you are across of all the exciting changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for Mobile.

1. Changes to Telstra Mobile Plans from September 1st, 2024.Mobile plans will start at 5GB, and existing 1GB and 3GB plans will be upgraded accordingly. Data-only plans will start at 12GB, with automatic upgrades from 1GB, 3GB, and 5GB plans effective September 28th billing cycle. The 5GB data-only plan will be grandfathered starting September 1st, making it unavailable for new activations. Additionally, 10GB and 22GB plans will be increased to 12GB and 25GB, and new 5G 45GB mobile and data-only pooling plans will be introduced.
2. Legacy Plans Decommissioning & 3G Network Closure Extended. The deadline to transition from legacy plans has been extended to July 27th, 2024, while the closure date for the 3G network has been postponed to August 31st, 2024.
3. Emergency Calling Notice: After the 3G network closure, certain older devices may be unable to make emergency calls. Customers need to upgrade to VoLTE-compatible devices to ensure emergency call support.
4. Improved Roaming Experience: International Roaming VoLTE has been introduced in several countries, including the restoration of roaming in the USA, promising clearer calls and faster connections.
5. SMS over WiFi and IP Rollout: Telcoinabox announces the rollout of SMS and MMS over IP, enhancing messaging experience and preparing for the 3G network shutdown. Customers can now send messages over Wi-Fi, ensuring improved coverage and reliability.
6. Operator Network Display Update: Telstra Wholesale has updated the network name displayed on mobile devices. Apple users may experience delays in the update, while Android users will see no change. This update only affects display names and doesn't impact service functionality.
7. New 400GB Mobile Data-only Plan: We're excited to announce the immediate launch of our new 400GB Mobile data-only plan! This high-capacity plan offers exceptional value for your data-intensive needs.
8. Powerful eSIM capabilities introduced: We introduced Telstra Wholesale introduces powerful new eSIM capabilities for seamless mobile service management, offering effortless provisioning, multi-line support, remote access, and streamlined operations, ensuring optimised user experiences.

Full details of the Telcoinabox communications related to the summarised Telstra mobile overview of the items can be located here:

June Communications:

Important changes to Telstra Mobile Plans from 1st September 24 can be found here

May Communications:

Legacy Plans Decommissioning & 3G Network Closure Extended updates can be found here

April Communications:

Important Updates from Telstra regarding Mobile can be found here

March Communications:

eSIM launch and Multi-Sim Capabilities can be found here

Setup your eSim Retail Plan Rates can be found here

New 400GB Mobile data-only plan can be found here