Hardware Ordering
NetComm, our current supplier for Customer Premises Equipment (CPE)

NetComm expects to resolve courier issues soon, with orders shipping by Wednesday. We apologise for the delay and appreciate your patience.

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ACMA Changes
ACMA announces new rules on communicating outages to customers

The Australian Communications and Media Authority (ACMA) has announced new rules for the telecommunications industry.

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Ticks Them All
new NBN Access Transfer Code
nbn AVC ID Compliance for nbn Transfers
> Effective Thursday 10th April 2025
nbn AVC ID Compliance for nbn Transfers

From Thursday, 10th April 2025, all service providers must include and validate the AVC ID (Access Virtual Circuit ID) before submitting an nbn service transfer request. From this date onwards, nbn Co will reject any service transfer orders without a validated AVC ID.

To comply with the April 2025 nbn Access Transfer Code regulations, the AVC ID must be correctly recorded and validated before submission.

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Key Changes:

  • AVC ID Requirement – The AVC ID must be recorded against the service address before submitting a transfer. • Format – The AVC ID must be entered as "AVC" (pre-filled) followed by 12 numeric digits **(e.g., AVC 123456789012). • **Validation – NBN Co will check the AVC ID, and orders with missing or incorrect details will be rejected. • Customer Protection – This extra layer of verification helps prevent wrongful transfers of active NBN TC-4 services.

___________________________________________________________________________________________________________________________________

Where to enter the AVC ID in Octane?

Effective: Thursday 10th April 2025

The AVC ID must be entered during the connection journey for a transfer order.

  1. Complete the SQ check for the address.

  2. Select the appropriate speed plan.

  3. Enter the customer’s unique AVC ID—this will be pre-populated except for the last 12 digits, which must be manually entered.

  4. Tick the acknowledgment box and press "Validate."

The AVC ID is then cross-referenced with nbn via API, returning either an acceptance or an error if incorrect.

End customers can find their AVC ID on their RSP bill or portal. TIAB customers can access their unique AVC-ID via their bill or customer portal.

If an AVC ID is unavailable, please raise an Assist Ticket for support.

These requirements align with the nbn Access Transfer Code (April 2025) and were outlined in our previous updates regarding compliance for displaying the AVC ID, details of which can be found here, and AVC ID integration into the customer portal here.

Thank you for your support

Ticks Them All
New AdvancedPBX
Exciting new product
> Available now
AdvancedPBX Image

Why AdvancedPBX?

Unmatched Control Over Your Communication Setup

AdvancedPBX offers unparalleled configurability, placing you in full control of your telecommunication experience.

Unified Communications Included as Standard

AdvancedPBX now includes Unified Communications (UC) as part of your standard service—no additional charges for UC features. Enjoy seamless integration of voice within a single, cohesive platform.

Real-time Call Analytics

With AdvancedPBX, you gain access to in-depth, real-time analytics for customised dashboards and key performance indicators (KPIs), empowering faster, data-driven decisions.

Call Centre Wallboards

Create visual call centre wallboards that showcase critical performance metrics like call volumes and agent availability, with alerts for enhanced operational efficiency.

Virtualised and Modern Technology

AdvancedPBX leverages cutting-edge telecommunication standards and security with a fully redundant architecture. Its scalability ensures your operations grow without the limitations of traditional on-premises solutions.

Key Features

AdvancedPBX retains the trusted features of our ConnectYou hosted PBX with significant improvements across:

• Softphone Integration: Enhanced solutions for desktop and mobile.

• Queue Call Back: Callers can request a callback instead of waiting on hold.

• Additional Handset Support: Initial go-to-market handsets include Yealink and Grandstream.

• Conference Functionality: Improved virtual conference rooms for up to 25 participants.

• Advanced Call Routing: Enhanced ring groups and IVR for better call management.

• Voicemail and On-Hold Music: More customisable options for efficient call handling.

• Text-to-Speech: Leverages Google Voice with location-specific accents.

• Customer Sentiment Analysis (Optional): Powered by AI to provide insights into customer interactions.

• Management Portal: An intuitive portal for managing call history, phonebooks, and queues.

• Call Recording (Optional): Easily access recordings within the PBX at an additional cost.

Continuous Improvement

AdvancedPBX is designed to deliver a reliable, user-friendly telephony experience, allowing you to focus confidently on your business.

Further information on AdvancedPBX including links to the comprehensive user manuals and "how to" videos can be found here

Ticks Them All
Data Products Updates
Summary of recent Important Data Products Updates:
> Ensure you are up to date with the recent data product updates.
Data Updates

We have recently announced several updates to our data product offering, to ensure you are across all of the changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for data.

  1. Price changes to your Opticomm data plans from August 28th, 2024. Opticomm's new prices will take effect in the billing cycle starting on or after August 28, 2024 (Billing Statement 264). These changes result from Opticomm's annual adjustments for the Consumer Price Index (CPI) and regulatory levies. Telcoinabox will pass these increases and decrease adjustments onto your current plan prices.

Opticomm price changes from August 28th, 2024, can be found here

  1. Upcoming price changes to Superloop nbn plans. NBN Co's variation to its Special Access Undertaking (SAU) has led to changes in product and pricing structures, including annual price adjustments applied by our supplier, Superloop. As a result, Telcoinabox will pass these adjustments, effective from the billing cycle starting on or after August 28, 2024, with price reductions only applying to unlimited plans.

Superloop price changes from August 28th, 2024, can be found here

  1. Telstra WBI pricing and new 2GB plans. Telstra Wholesale has updated its pricing for speed plans, with reductions on higher-speed options and adjustments to lower-speed plans. Business Standard plans see price cuts for new services at 200Mbps and above, while other speeds remain unchanged. Business Premium plans also get reductions for new high-speed services, but new customers will face increased prices on lower-speed plans. Additionally, new 2GB speed plans are now available, offering robust options for businesses.
  2. AAPT Service Updates: AAPT has shifted its entry-level nbn® Enterprise Ethernet plan to 250 Mbps, emphasizing its commitment to faster and more reliable services. For accurate pricing, please request a quote through the AAPT portal

Telstra WBI changes & AAPT service updates, can be found here

Ticks Them All
Mobile updates
Summary of recent Important Telstra Mobile Updates:
> Make sure you are up to date with the recent Telstra mobile product updates. Including important changes to mobile plans
Mobile updates

We have recently announced several updates to our Telstra mobile product offering, to ensure you are across of all the exciting changes and updates. Here is a summarising overview of the latest announcements by Telcoinabox for Mobile.

  1. Changes to Telstra Mobile Plans from September 1st, 2024.Mobile plans will start at 5GB, and existing 1GB and 3GB plans will be upgraded accordingly. Data-only plans will start at 12GB, with automatic upgrades from 1GB, 3GB, and 5GB plans effective September 28th billing cycle. The 5GB data-only plan will be grandfathered starting September 1st, making it unavailable for new activations. Additionally, 10GB and 22GB plans will be increased to 12GB and 25GB, and new 5G 45GB mobile and data-only pooling plans will be introduced.
  2. Legacy Plans Decommissioning & 3G Network Closure Extended. The deadline to transition from legacy plans has been extended to July 27th, 2024, while the closure date for the 3G network has been postponed to August 31st, 2024.
  3. Emergency Calling Notice: After the 3G network closure, certain older devices may be unable to make emergency calls. Customers need to upgrade to VoLTE-compatible devices to ensure emergency call support.
  4. Improved Roaming Experience: International Roaming VoLTE has been introduced in several countries, including the restoration of roaming in the USA, promising clearer calls and faster connections.
  5. SMS over WiFi and IP Rollout: Telcoinabox announces the rollout of SMS and MMS over IP, enhancing messaging experience and preparing for the 3G network shutdown. Customers can now send messages over Wi-Fi, ensuring improved coverage and reliability.
  6. Operator Network Display Update: Telstra Wholesale has updated the network name displayed on mobile devices. Apple users may experience delays in the update, while Android users will see no change. This update only affects display names and doesn't impact service functionality.
  7. New 400GB Mobile Data-only Plan: We're excited to announce the immediate launch of our new 400GB Mobile data-only plan! This high-capacity plan offers exceptional value for your data-intensive needs.
  8. Powerful eSIM capabilities introduced: We introduced Telstra Wholesale introduces powerful new eSIM capabilities for seamless mobile service management, offering effortless provisioning, multi-line support, remote access, and streamlined operations, ensuring optimised user experiences.

Full details of the Telcoinabox communications related to the summarised Telstra mobile overview of the items can be located here:

June Communications:

Important changes to Telstra Mobile Plans from 1st September 24 can be found here

May Communications:

Legacy Plans Decommissioning & 3G Network Closure Extended updates can be found here

April Communications:

Important Updates from Telstra regarding Mobile can be found here

March Communications:

eSIM launch and Multi-Sim Capabilities can be found here

Setup your eSim Retail Plan Rates can be found here

New 400GB Mobile data-only plan can be found here

Telcoinabox - Latest News
Quarterly Newsletter - 27 March 2025

Dear Service Providers,

This past quarter has seen us continue our collaboration with Aussie Broadband, investigating their data portfolio as we continue to leverage our joint capabilities. We have exciting news on this and look forward to sharing it with you shortly.

Additionally, we’ve continued to enhance our voice and mobile evolution seeing newer higher speed tiers introduced in the mobile space and enhanced features in our next generation cloud-based PBX solution, AdvancedPBX.

Phase One of our new Contact Centre was delivered in January, and we’re excited to be working on new AI driven modules and the second phase of Contact Centre.

Kind regards

Jon Cleaver

Chief Executive Officer – TaaS

In this newsletter:

- Products: Enhanced Mobile Speeds, AdvancedPBX webinar, iVox closure reminder

- Operations: Contact Centre and Assist Knowledgebase updates

- Significant compliance and regulatory updates

Read the full newsletter here.


Telcoinabox Training Library

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To access all available training videos for Retail Service Providers (MG) please visit Retail SP Training Videos.

If you are a True Wholesaler and do your own billing, please visit True Wholesale SP Training Videos and don't forget to bookmark the site for easy access.

Advanced PBX training videos are available at Advanced PBX training.

Assist Training videos are available at Assist Training.

To access the above training library links, please use the password: Train@T1AB

For more information, please email training@telcoinabox.com.au